SHIPPING & RETURNS
Rodes offers complimentary ground shipping on all orders. We will do our best to process your orders quickly; please allow 1 business day for processing.
We also offer UPS 2-Day and Overnight shipping. Simply select one of these options at checkout.
UPS 2nd Day
Whether you shop in-store, online, or are a gift recipient, we want to make sure you are completely satisfied with our product. Please feel free to return your order within 30 days of the purchase for a full refund.
Quick and Simple Returns: We have three easy ways to return online merchandise. We will begin processing your return the day we receive your returned merchandise. Each bank handles card refunds differently, but your refund should show on your statement within 3-5 business days. Maybe sooner.
Return your purchase in person to our store (it doesn’t matter where your order shipped from) and one of our Stylists will be happy to help you process your refund, make an exchange for a different size, or select a new item.
2. UPS Ground with Pre-Paid Return Label
Just pack up the items to be returned and pop on the pre-paid return label included in the original shipment. Next, schedule a pick-up with UPS by calling 1-800-823-7459. Alternatively, you can drop your shipment off at your local UPS store or at any UPS facility. To find your nearest store visit UPS.com.
3. Shipping Method of Your Choice
You can send items back via the shipping service of your choice to the below address. Please enclose your packing slip to help us identify your order. Don’t forget to keep your packing slip and the tracking number from the delivery service you use.
Attn: Receiving Dept.
4938 Brownsboro Rd
Louisville, KY 40222